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Performance Manager

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At t2 group, we are proud to have been rated 'Good' by Ofsted in our recent inspection (September 2024). Join a team committed to delivering high-quality learning and development for the Healthcare sector.

Performance Manager

Salary: £35,000

Location: South of England

Benefits: 25 days holiday plus all bank holidays

Office Hours: Monday – Thursday 8:45am – 4:45pm, Friday 8:45am – 3:30pm

Who we're looking for

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Are you a people-focused performance leader who thrives on results, quality and developing others?

We're looking for an experienced Performance Manager to lead, coach and inspire a high-performing team of Personal Development Managers (PDMs) delivering Health and Social Care Apprenticeships. This is a key leadership role where you’ll take ownership of performance, quality, learner progress and team development — ensuring exceptional outcomes for learners, employers and the wider business.

If you’re passionate about driving standards, love working with data, and get real satisfaction from growing people and improving performance, this could be the role for you.

What you’ll be doing

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As Performance Manager, you’ll have full ownership of your team’s performance and learner outcomes. You'll:

  • Lead, coach and develop a team of Personal Development Managers to deliver outstanding teaching, learning and learner progress across Level 2,3,4 and 5 Heath and Social Care Apprenticeships
  • Take ownership of KPIs, success rates and performance targets, working closely with the Operations Manager to meet business objectives
  • Hold full responsibility for team performance, including P&L oversight
  • Carry out monthly 1:1s, setting SMART targets that stretch and support performance
  • Proactively manage underperformance, using structured performance improvement processes where required
  • Ensure timely learner progression through effective caseload reviews and intervention where progress slows
  • Oversee learner visits and planning to ensure monthly contact and KPI compliance
  • Maintain a high-quality learner journey in line with internal standards, ESFA funding rules and Ofsted requirements
  • Work collaboratively with Quality, Compliance and Support teams to ensure learner portfolios meet required standards
  • Support recruitment, interviewing and onboarding of new team members
  • Lead team meetings, share best practice and contribute to continuous improvement across Operations
  • Act on safeguarding concerns in line with company policy and procedures

What we're looking for

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Essential experience:

  • Minimum 2 years' management experience
  • Proven experience leading and performance-managing teams, ideally within Health and Social Care Apprenticeship provision
  • Strong track record of achieving KPIs and working to budget forecasts
  • Confidence using data to drive decisions and improvement

Skills and attributes:

  • Excellent coaching and people-development skills
  • Strong communication and stakeholder-management ability
  • Analytical mindset with great attention to detail
  • Resilient, tenacious and solutions-focused
  • Comfortable holding others to account while supporting their growth

Our values matter

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We're proud of a culture that puts learners and employers first. We're looking for someone who demonstrates:

  • Ownership – taking accountability for results and outcomes
  • Passion & Tenacity – bringing energy, urgency and a "can-do" approach
  • Collaboration – working positively across teams to solve problems
  • Commitment – delivering on promises and maintaining high standards
  • Developing Others – growing people with the business and celebrating success

Why join us?

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  • A key leadership role with real influence and autonomy
  • The opportunity to shape performance and quality across learner journeys
  • A values-led organisation committed to developing its people
  • A supportive senior team and strong cross-department collaboration

The role

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The role is very rewarding and we are proud of our staff and the development work we do with them. For people willing to work hard, the opportunity is enormous!

t2 group is committed to providing a safe environment for all learner's and employees. You can find out more about our commitment to safeguarding here.

NB. Your employment with the Company will be conditional upon receipt of a satisfactory DBS check and references.

Apply now

 

t2 group

t2 group
Head Office - Fern House, Unit 1 Links Court,
Fortran Road, St.Mellons,
Cardiff CF3 0LT

02920 799 133

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Other divisions of the t2 group include

Acumen Coaching

Acumen Coaching is a specialist Leadership and Management Division of the t2 group.

 

t2 group and Acumen Coaching are part of the Marr Corporation Ltd.

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