Business & Customer Service Apprenticeships
Level 3 Customer Service Specialist Apprenticeship
Build confident professionals who create positive customer experiences.
A quick glance at this programme
The Level 3 Customer Service Specialist Apprenticeship is designed for employees who work directly with customers or clients and play an important role in delivering a positive customer experience.
It is ideal for employees working in roles such as:
- Customer service
- Client services
- Customer support
- Reception and front-of-house
- Contact centre roles
- Account or relationship support
- Customer-facing professional services roles
Duration
11 months
Suitable for
New or existing employees working in customer-facing, client support or service-based roles.
Qualification
- Level 3 Customer Service Specialist Apprenticeship Standard TQUK
Learners develop skills in:
- Customer communication
- Understanding customer needs
- Delivering consistent customer service
- Using feedback to improve customer experiences
- Understanding the wider organisation and customer journey
Develop a skilled workforce for your business
Benefits for your organisation
Give employees the skills and confidence to communicate effectively, understand customer needs and manage a range of customer interactions.
Strengthen customer relationships
Help employees build positive, professional relationships that support customer satisfaction, loyalty and long-term relationships.
Improve service quality
Develop a consistent approach to customer service, helping employees respond effectively to enquiries, resolve problems and adapt to changing customer needs.
Support employee progression and retention
Invest in the development of customer-facing employees and create clearer career pathways within your organisation.
Let’s talk
Interested in upskilling your workforce with the Customer Service Specialist Apprenticeship?
The impact of developing your business support team
Customer-facing employees have a direct influence on how people experience your organisation.
The apprenticeship helps employees develop the communication, problem-solving and relationship-building skills needed to deliver effective customer service and respond confidently to different situations.
For employers, developing these skills can improve service consistency and build a more confident workforce.
Of employers say apprenticeships improve staff retention
Employer satisfaction with t2 group
Of employers report that apprenticeships increase productivity
How the programme works
Each learner is supported by a dedicated tutor throughout the programme.
Support includes:
- Regular one-to-one coaching sessions
- Learning linked directly to the learner’s role
- Practical workplace activities
- Progress reviews with the learner and employer
- Support to prepare for End-Point Assessment
- Guidance throughout the apprenticeship journey
Explore our Level 3 Customer Service Specialist apprenticeship
Need more information? Download our course information leaflet for an overview of the programme, what it covers and how it can support your workforce.
Funding
Our team will guide you through the apprenticeship funding process, from checking eligibility to enrolling your employees.
Whether you are a Levy-paying employer or an SME, we can help you understand the funding options available to your organisation.
Let’s talk
Looking to develop your customer service team?
Our team can help you understand how the Level 3 Customer Service Specialist could support your employees and customer experience goals.
