Contact Us
Get in touch
Contact details
Head Office – Fern House,
Unit 1 Links Court,
Fortran Road, St.Mellons,
Cardiff CF3 0LT
FAQS
Your questions answered
We’ve put together a few answers to some of the most common questions about our services and processes. If you can’t find the information you’re looking for, please don’t hesitate to get in touch with our team.
Yes. If you have a safeguarding concern, our Safeguarding Team is here to help. You can contact the team directly by emailing safeguarding@t2group.co.uk or reporting a safeguarding concern. If you’re a learner, you can also speak to your assessor, who can help you access the support you need.
The best way to contact us depends on whether you’re a learner or an employer.
If you’re a learner: If you can access your learning platform, please contact your assessor directly. If you don’t have your assessor’s email address, contact info@t2group.co.uk and we’ll help direct your enquiry to the right person.
If you’re an employer: If you need to discuss a learner, your programme or an upcoming review, please contact your dedicated Account Manager. If you don’t have their contact details, email us at marketing@t2group.co.uk or call us at 02920 799 133 and our team will help.
We welcome feedback from learners and employers. Your feedback helps us understand what we’re doing well and where we can improve. You can share your feedback via our Google Reviews, Trustpilot profile or share it at marketing@t2group.co.uk.
If you’re unhappy with any part of your experience with t2 group, please let us know so we can help. You can speak to your assessor or t2 group contact, or contact complaints@t2group.co.uk. We’ll explain the next steps and make sure your concern is handled appropriately. You can also view our Complaints Policy for more information about how we manage complaints.
