Frequently Asked Questions
Your questions answered
General FAQs
Yes. If you have a safeguarding concern, our Safeguarding Team is here to help. You can contact the team directly by emailing safeguarding@t2group.co.uk or reporting a safeguarding concern. If you’re a learner, you can also speak to your assessor, who can help you access the support you need.
The best way to contact us depends on whether you’re a learner or an employer.
If you’re a learner: If you can access your learning platform, please contact your assessor directly. If you don’t have your assessor’s email address, contact info@t2group.co.uk and we’ll help direct your enquiry to the right person.
If you’re an employer: If you need to discuss an apprentice, your programme or an upcoming review, please contact your dedicated Account Manager. If you don’t have their contact details, email us at marketing@t2group.co.uk or call us at 02920 799 133 and our team will help.
We welcome feedback from learners and employers. Your feedback helps us understand what we’re doing well and where we can improve. You can share your feedback via our Google Reviews, Trustpilot profile or share it at marketing@t2group.co.uk.
If you’re unhappy with any part of your experience with t2 group, please let us know so we can help. You can speak to your assessor or t2 group contact, or contact complaints@t2group.co.uk. We’ll explain the next steps and make sure your concern is handled appropriately. You can also view our Complaints Policy for more information about how we manage complaints.
Your questions answered
Employer FAQs
Employer engagement means working in partnership with your training provider to plan, deliver, and review apprenticeship training so it supports both the learner and your organisation.
Off-the-job training refers to learning that takes place during working hours but outside of normal day-to-day duties. It helps learners develop new skills and knowledge that support their role.
Employers receive regular updates during Teaching and Learning Reviews and through quarterly conversations with their dedicated Account Manager.
Managers play an important role by supporting off-the-job training activities, reviewing learner progress, and encouraging learners to apply their new skills in the workplace.
Yes. Apprenticeships can be used to upskill existing employees as well as train new staff.
Your questions answered
Learner FAQs
You will meet with your tutor remotely at least once a month. In this meeting, you will look back at what you have learned and completed since your last session, including your off-the-job learning. You will get feedback on your progress and guidance on what to improve. Together, you and your tutor will agree to an action plan for the month ahead, and they will help you book onto any extra workshops that they think might be helpful.
Your learning materials will be accessible via our learner platform. Links will also be given in your review documents. If you have any problems with them, you tutor will be able to help.
When you sign up to a programme you will be sent a learning assessment. Once you’ve completed it, we’ll review your results with you and discuss any additional support or reasonable adjustments that could help.
As well as resources tailored to your programme, plus one-to-one support from your tutor, you can also attend workshops where you can meet and network with others working in your sector.
Extra support for English and maths is also available if needed.
Your tutor will talk through your progress with you at your monthly review, letting you know how you’re doing and what’s going well. If you fall behind at any point, don’t worry. Your tutor will work with you to help you catch up and get back on track.
Your employer will give you paid time during work hours to complete your learning. This is known as off-the-job training. This might include training at work or dedicated study time. They’ll also be kept up to date on your progress and invited to join the first 15 minutes of each review to hear how you’re progressing and give feedback.
You’ll be assessed in a few different ways, including written work, discussions, examples of your work, workbooks, and observations in your workplace. Your line manager may also provide witness statements to support evidence of your learning.
If your apprenticeship includes an End-Point Assessment, your tutor will talk you through this. You will get plenty of support to prepare, including mock exercises. If you don’t pass first time, you’ll get the chance to re-sit.
You can talk to your tutor at any time, not just during your monthly review. They’re there to support you with anything that’s affecting your learning, whether that’s personal, workplace related, or something else. We also have a dedicated team of Mental Health First Aiders, along with a Safeguarding and Wellbeing Officer, who you can speak to directly, if you’d prefer.
We can never promise to keep a secret when it comes to safeguarding. What we can promise is that we will always do everything we can to keep you safe. What you share will be treated sensitively and only passed on to the right person if we believe you, or someone else, may be at risk. You can find more information on our website – Struggling with your Mental Health
Your questions answered
Levy Funding FAQs
Yes. Apprenticeship funding changed in 2026, with new rules depending on your organisation, available Levy funds, and the age of the apprentice. Our funding specialists will explain exactly what applies to your organisation and guide you through the process.
Government funding has increased to encourage more employers to recruit younger apprentices. Eligibility depends on your organisation and funding circumstances, and our team can advise you on the support available.
If you’ve exhausted your Levy funds, you may still be able to access government funding. The amount your organisation contributes depends on factors such as the apprentice’s age and current funding rules. We’ll help you understand the options available before enrolment.
Yes. Levy-paying employers can transfer a proportion of their unused Levy funds to other employers, subject to government rules. If this is something you’re interested in, our team can explain how the process works.
Your questions answered
SME Funding FAQs
No. Apprenticeship funding is managed through the Apprenticeship Service. If your organisation is required to contribute towards training costs, payments are made throughout the apprenticeship rather than upfront.
Government funding has increased to encourage employers to recruit younger apprentices. Eligibility depends on your organisation and current funding rules. Our funding specialists can confirm what funding is available.
This depends on your organisation’s eligibility, the apprentice’s age, and current government funding arrangements. We’ll explain any employer contribution before enrolment begins.
Yes. We’ll support you with Apprenticeship Service account setup, funding reservations, approvals, and enrolment, ensuring everything is completed correctly.
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